The iConsult application is a veterinary application designed for use in the consultation room AND reception, but that’s not all. You can also use it to target market your clients using the e-books within the app, use it as a tool to win over new clients and convert phone shoppers too!
Do you want your clients to view your practice as innovative with a high standard of client care?
Do you want your clients to leave your consultation feeling completely satisfied with the level of information received?
Do you want your clients to be able to go home and correctly educate other family members about their pet’s health requirements?
Do you want to STOP your clients from Googling their pets condition when they leave your consultation room?
Do you want to see an increase in patient compliance and willingness to accept your recommendations?
Do you want a powerful tool to convert phone shoppers and attract more new clients?
If you said ‘YES’ to any of the above, then you’ll love the iConsult. It delivers all of these things and more.
Below is a demo of the iConsult in action. It’s so easy to use that even someone with absolutely no technical skills can use it. You don’t even have to ‘use it for a while’ to get used to it. You’ll be a pro the first day it’s installed.
There are over 30 professionally designed e-books written by veterinarians for you to send to your clients. The e-books will help explain to your client their pet’s condition. It will also explain the treatment and prognosis and in some cases eg cruciate repair and desexing, it will explain the after care required. These e-books are full colour throughout including full colour photographs and diagrams. E-books can be opened from within the iConsult or emailed direct from your iPad with the press of one button.
Your clients need to be comfortable with your diagnosis to accept your treatment plan! If you can’t educate your clients effectively, you’re in trouble. The iConsult helps you to achieve a comfortable ‘Yes, please proceed’ from your client.
Staff training & consistency
Have all vets in your practice use the iConsult during every consult and send e-books. If you do, it doesn’t matter if your veterinarian has been out of university for 2 years or 10 years, the client will receive the same level of information. The iConsult will bring all of your vets to the same standard. It’s also a great training tool for nurses!
Educate your client effectively
Clients retain just 20% of what you tell them during a consultation. Don’t believe me? Have you heard a client say ‘I wasn’t told that’ when you absolutely 100% know you told them? It’s even written in your history but they swear they weren’t told! Or perhaps you’ve overheard a client on the phone after a consultation telling their spouse wrong information about their pet not even 5 minutes after they left the consult room? The iConsult will make sure your client understands more and they can go home and ‘refresh their memory’ with the e-book you will send free of charge straight from the iPad in 3 seconds.
Increase value to your services
Are you still trying to explain a surgical procedure to your client using hand gestures or by stick drawings? Really? You want a client to say ‘Yes’ to a $3,000 TTA procedure with charades? With so much competition in the veterinary industry, you can’t afford for a client to go for a second opinion or Dr Google themselves out of the procedure altogether. The iConsult will effectively and professionally help you educate your clients. There will be no need for Dr Google or second opinions.
Convert phone shoppers
Need a powerful way to attract phone shoppers to choose your practice without dropping prices? The iConsult will help you! When you purchase the iConsult we’ll fill you in on a secret with how to get more clients calling you back to make an appointment for their pets surgical procedure or appointment.
It’s amazing how many clients will seek out a new vet because they ‘just weren’t happy’ with their last vet. Why weren’t they happy? Most of the time it’s because the delivery of information by the veterinarian did not meet their expectations. Can you afford to lose clients? The iConsult helps you keep them.
Create the WOW factor
How are you different from the practice down the road? Imagine how impressed a client will be walking into your consult room and seeing an iPad mounted to the wall, then being shown images of their pets condition and having a professionally designed e-book emailed to them so they can read more at home. Do you think clients will talk to their friends about how their vet uses an iPad to explain things? Yes! Will this be your practice people are talking about, or your competitors?
Below are some examples of the diagrams or x-rays you will find in the iConsult application. They have been drawn this way so it’s easy for clients to understand. A client of any educational background will have no problems understanding these images. Technical drawings can be off putting for clients who struggle to understand. We use the KISS rule (keep it simple stupid!).